v2026.10.35

Release date: October 27, 2026

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New Features

Telegram Bot channel

The organization connects a Telegram bot and handles direct messages and groups in the same inbox as the other channels. The customer talks to the bot, not to a personal phone number.

What it's for

• Receive text, images, video, audio, and files sent to the bot
• Reply from the Interflow conversation, with no 24-hour window
• Handle groups the bot has been added to

How to use it

1. In Telegram, open @BotFather, send /start, then /newbot
2. The display name may include spaces (Interflow Bot). The username cannot include spaces and must end in bot (Interflow_Bot). Interflow and Interflow Bot are rejected as usernames
3. When the reply is Done, copy only the token line. Do not forward that message. If it leaked, use /revoke
4. In Settings → Channels → New channel, choose Telegram Bot
5. Name the channel, paste the token, and save
6. The API must be on a public HTTPS address so Telegram can deliver messages
7. Optional: /setdescription and /setuserpic in BotFather for the bot text and photo
8. To read every message in a group, add the bot to the group and send /setprivacy to BotFather, then choose Disable

Limits

• There is no delivered or read receipt. The message stays sent once Telegram accepts it
• Each text message is limited to 4096 characters
• Telegram broadcast channels and personal-number login are not part of this channel

Full guide: Telegram Bot

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Benefits

• Telegram support sits in the same queue as WhatsApp, Instagram, Facebook, and email
• Each organization uses its own bot, and the token stays on the server