v2026.8.6
Release date: August 13, 2026
New Features
Restrict a channel by team
When configuring a channel (WhatsApp, Instagram, Facebook, or email), admins can choose which teams may start conversations on that channel.
Besides Everyone, By role, and Users, Who can start a conversation on this channel now includes By team: select the allowed teams. Anyone who is not in one of them will not see the channel when starting a conversation with a customer.
Full guide: Restrict channels when starting a conversation
What is it for?
- Split WhatsApp numbers (or other channels) across teams
- Stop one team from using another team's channel (billing, VIP, sales)
- Manage access by team instead of listing users one by one
How to use?
- Open Channels and enter the channel
- Under Settings, go to Who can start a conversation on this channel
- Choose By team and select the teams
- Save
Owners and admins still see every channel. The default team for the ticket (who the conversation is assigned to) is a separate setting.
Benefits
- Each team only uses the channels that belong to it
- Less misuse of numbers and accounts
- Simpler administration when you run several teams