v2026.6.10
Release date: June 26, 2026
✨ New Features
Silent flows by appointment status
New internal automation that runs a flow without communicating with the customer whenever appointment status changes (confirm, start, complete, cancel, etc.).
What is it for?
- Run internal integrations at each stage of the appointment
- Update CRM, create tasks or trigger team alerts
- Automate processes without sending messages to the customer (unlike notification templates)
How to configure?
- Create a flow of type Appointment status change in Flows
- Go to Schedule → select a schedule → Manage → Silent flows tab
- Optionally associate a flow with each status: scheduled, confirmed, started, completed, canceled or no-show
- Use Create appointment flow on the tab itself or the Edit (✏️) button next to the select to open the editor
Full guide: Schedule — Silent flows
Variables available in the flow
| Variable | Description |
|---|---|
appointment_id | Appointment ID |
appointment_status | New status |
appointment_previous_status | Previous status |
schedule_id | Schedule ID |
🔄 Changes
Status changes centralized through the API
All appointment status changes now go through the backend, ensuring consistent triggering of notifications, silent flows and other automations:
- Appointments page (list and confirmations)
- Arrival queue (call next and check-in)
- Available slot deletion
- Medical appointment cancellation
New check-in route
Arrival queue check-in uses a dedicated endpoint (PATCH .../checkin), recording arrival_time and confirming the appointment when applicable — with the same side effects as other transitions.
Warnings on bulk operations
Recurring appointment and calendar import (.ics) forms display a notice that bulk operations do not trigger status notifications, silent flows or other automations, to avoid excessive volume.
🎯 Benefits
- ✅ Internal automations per appointment stage without exposing actions to the customer
- ✅ Dedicated configuration in schedule management, separate from customer notifications
- ✅ Shortcuts to create and edit flows directly on the configuration tab
- ✅ Predictable behavior: every status change triggers configured automations
- ✅ Protection against bulk triggers on recurrences and imports