v2026.4.3
Release date: April 16, 2026
✨ New Features
Automatic flow on bulk message campaigns
When creating a bulk message campaign with a text or media message, you can now configure a flow that triggers automatically when a customer replies.
What is it for?
- Send a message to many customers and, as soon as one of them replies, a flow (automated service sequence) kicks in — without any manual action from an agent.
- Great for qualifying leads, scheduling meetings, or guiding the customer through a next step right after they receive the message.
How to use?
- Go to Bulk Messages and create or edit a campaign.
- In the Response Flow section, check Trigger flow when customer replies.
- Select the desired flow.
- Save the campaign — when sent, each conversation created will wait for the customer's reply to trigger the selected flow.
This option is only available when the campaign is in message mode (text or media), not in the immediate flow trigger mode.
Automatic flow on call rejection (WhatsApp WAHA)
On WhatsApp WAHA channels with reject calls enabled, you can now configure a flow to be triggered after the rejection — in two different ways.
What is it for?
- When someone tries to call through WhatsApp, the call is rejected and, in addition to the optional warning message, an automated service can be started.
- Example uses:
- Automatically close the service thread after the rejection (flow with a close-chat node).
- Start a triage or offer options to the customer via flow.
- Put the flow "on standby" to activate only if the customer sends a message afterwards.
Two trigger options
Start immediately — the flow starts as soon as the call is rejected, regardless of any customer reply. Optionally, a context instruction can be added to guide the AI agent.
Wait for customer reply — the flow stays on standby. If the customer sends any message after the rejection, the flow activates automatically.
How to use?
- Go to Channels → your WhatsApp WAHA channel and edit the settings.
- Under Call Settings, enable Automatically reject calls.
- Fill in the Rejection message (now optional — the flow itself can send a personalized message).
- Check Configure flow after rejecting call.
- Select the desired flow.
- Choose the mode: Start immediately or Wait for customer reply.
- If you chose "Start immediately", optionally add a context instruction for the AI agent.
- Save.
🎯 Benefits
- ✅ Bulk campaigns now automatically generate engagement when customers reply
- ✅ Rejected WhatsApp calls become an opportunity for automated service
- ✅ Less manual work: flows handle the next step without team intervention
- ✅ Call rejection message is now optional when a flow is configured