v2025.11.1

Release date: November 04, 2025

✨ New Features

Support Reports

New report module to analyze team and agent performance.

How to access?

Access Reports in the sidebar
Navigate to the "Support" tab
Select the desired period
View metrics by team or individual agent

Available metrics:

📊 Average response time
📈 Resolution rate
⏱️ Average support time
📉 Support volume by period

JSON to Text Conversion

Display formatted values instead of raw JSON in custom fields and forms.

How does it work?

System automatically identifies JSON values
Displays human-readable format
Keeps raw JSON for exports

Deployment Mode

New option to schedule deployments and batch updates.

Features:

📅 Scheduled deployments
🔄 Batch updates
⚠️ Impact notifications

🎯 Benefits

✅ Better operational visibility
✅ Easier data reading
✅ Controlled updates