v2025.10.3
Release date: October 29, 2025
✨ New Feature
Hide Sensitive Data from Agents
Global setting to hide customer contact information from agents.
How to configure?
- Go to Settings → General Tab
- Locate "Hide Contact Data from Agents"
- Activate the toggle
- Setting is applied immediately
Who sees the data?
| Profile | Access |
|---|---|
| Superadmin | ✅ Full access |
| Owner | ✅ Full access |
| Admin | ✅ Full access |
| Agent | ❌ Data hidden |
What is hidden from agents:
- ❌ Email, Phone, WhatsApp
- ❌ Contacts in export (CSV, Excel, JSON)
- ❌ Contacts in search results
- ❌ Contacts when starting chat
- ❌ External IDs from chat and messages
- ❌ Contacts section when editing customer
What agents CAN do:
- ✅ View and edit customer name
- ✅ View and manage tags
- ✅ View and edit custom fields
- ✅ Attend chats normally
- ✅ Send and receive messages
🎯 Benefits
- ✅ Customer privacy protection
- ✅ GDPR compliance
- ✅ Reduced leak risk
- ✅ Agents remain productive