v2025.12.9

Release date: December 17, 2025

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✨ New Features

Quick WhatsApp Button

New button to open customer's WhatsApp directly from chat, with pre-configured message and automatic actions.

What is it for?

• Contact customer outside the system
• Send standard message quickly
• Automatically update information when clicking (field, funnel, tag)

How to configure?

1. Go to ⚙️ Settings in the sidebar
2. In the "Support" section, locate "Quick WhatsApp Button"
3. Activate the toggle to enable
4. Configure in the modal:
   • Default message (use for customer name)
   • Custom field to update (optional)
   • Funnel stage to move to (optional)
   • Tag to add (optional)
5. Click "Save"

How to use?

1. Open a WhatsApp customer chat
2. In the header, click the green WhatsApp button
3. New tab opens with message ready
4. Configured actions are executed automatically

⚠️ Important

Button only appears in WhatsApp channel chats (WAHA, W-API, Official WhatsApp).

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WAHA Message Sync

Button to fetch and sync WhatsApp historical messages that didn't enter automatically.

How to use?

1. Open a WAHA chat
2. Click on menu (⋮) → "Sync Messages"
3. Configure the period:
   • Start Date and End Date
   • Maximum limit: 3 days per sync
4. Click "Sync"

What happens?

• ✅ Fetches messages from selected period
• ✅ Syncs with original timestamp
• ⏭️ Ignores existing messages
• ✅ Updates correct status (sent, delivered, read)

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🎯 Benefits

• ✅ Streamlined direct contact with customers
• ✅ Automatic actions on click
• ✅ No message lost
• ✅ Autonomy without contacting support