v2026.2.2

Release date: February 05, 2026

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✨ New Features

Create Task Node in Flow Builder

Automate task creation directly in your service flows with the new Create Task node.

What is it for?

• Automatically create tasks during the service flow
• Link tasks to customers and conversations automatically
• Set assignees, priorities, and deadlines dynamically
• Create predefined checklists to standardize processes

How to use?

1. In the Flow Builder, drag the Create Task node from the Actions category
2. Click the node to configure:
   • Project: Select the project where the task will be created
   • Stage: Choose the initial stage of the task in Kanban
   • Title: Set the title (supports variables like {{customer.name}})
   • Description: Add task details (supports variables)
   • Priority: Low, Medium, or High
   • Status: Pending, In Progress, Completed, or Cancelled
   • Due Date: Set in hours after creation (e.g., 24h, 48h)
   • Assignee: Select a project member
   • Checklist: Add verification items (supports variables)
3. Connect the node to the flow and publish

Usage Example

Technical Support Flow:
1. Customer reports issue
2. "Create Task" node automatically creates:
   - Title: "Support - {{customer.name}}"
   - Description: "{{input.issue}}"
   - Priority: High
   - Due Date: 24 hours
   - Checklist: Analyze, Resolve, Follow up with customer

💡 Tip

Use variables in the title, description, and checklist to create personalized tasks with information collected during the flow!

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Project Notification Control

Now each project member can choose whether to receive notifications about tasks in that specific project.

What is it for?

• Individually control notifications for each project
• Avoid excessive notifications in projects you only monitor
• Stay focused on the projects most important to you

How to use?

1. Access Tasks in the side menu
2. Click on Projects at the top of the page
3. Select the desired project
4. Click the gear icon or Manage Project
5. Click Manage Members
6. In the members list, click the bell icon next to the name:
   • 🔔 Blue bell: Notifications enabled
   • 🔕 Crossed/gray bell: Notifications disabled

ℹ️ Information

By default, all members receive notifications. Disable only in projects you want to follow without receiving alerts.

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🎯 Benefits

• ✅ Automation - Tasks created automatically without manual intervention
• ✅ Traceability - Automatic link with customer and conversation
• ✅ Standardization - Predefined checklists ensure consistent processes
• ✅ Agility - Assignee is notified as soon as the task is created
• ✅ Flexibility - Variable support allows dynamic personalization
• ✅ Control - Each member decides which projects to receive notifications from