v2025.10.1
Release date: October 25, 2025
✨ New Feature
Option to Pause or Keep Flow When Attending
When clicking "Attend" on a chat with active flow, you can now choose what to do.
How does it work?
Setting in Settings:
- ENABLED ✅ = Always pauses automatically (no prompt)
- DISABLED ❌ = Asks what to do when there's active flow
Options modal:
| Option | What happens |
|---|---|
| 🟡 Pause Flow and Attend | Pauses flow, you take over |
| 🔵 Continue Flow and Attend | Keeps flow active |
| ⚪ Cancel | Does not attend |
When to use each option?
| Situation | Choice |
|---|---|
| Confused/frustrated customer | 🟡 Pause |
| Complex problem | 🟡 Pause |
| Just want to supervise | 🔵 Continue |
| Flow is going well | 🔵 Continue |
⚠️ Attention
"Continue Flow" = Customer receives messages from you AND from the flow!
🎯 Benefits
- ✅ Control over automations when attending
- ✅ Avoids customer confusion with duplicate messages
- ✅ Flexibility for each situation