v2026.1.1

Release date: January 20, 2026

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✨ New Features

Official WhatsApp Templates in Bulk Messaging

You can now send Official WhatsApp templates through the bulk messaging system! This feature allows you to use WhatsApp-approved templates for large-scale communications, ensuring higher delivery rates and compliance with WhatsApp Business API policies.

What is it for?

• Send standardized and approved messages to multiple contacts
• Use templates with dynamic variables for personalization
• Ensure high delivery rates through the official WhatsApp API
• Maintain compliance with WhatsApp Business policies
• Send messages to contacts who haven't initiated a conversation (24-hour window doesn't apply)

Requirements

⚠️ Important

To use this feature, you need:

• ✅ Have a configured Official WhatsApp channel
• ✅ Create and approve templates in Meta Business Manager
• ✅ Synchronize approved templates in the Interflow system

How to use?

1. Create your templates in Meta Business Manager
2. Wait for template approval from WhatsApp
3. In Interflow, go to Channels → Official WhatsApp
4. Click "Synchronize Templates" to import approved templates
5. Access Bulk Messaging from the menu
6. Select message type: "Official WhatsApp Template"
7. Choose the desired template from the list
8. Fill in template variables (if any)
9. Select recipients (contacts, groups, segments)
10. Schedule or send immediately

Features

• ✅ Support for dynamic variables in templates
• ✅ Template preview before sending
• ✅ Scheduling of sends
• ✅ Detailed reports of delivery and reading
• ✅ Automatic validation of synchronized templates

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Flows Triggered on Any Client Message

The automated flows system can now be triggered on any message sent by the client, not just the first message of the conversation! This feature offers much more flexibility in service automation and allows creating smarter conversational experiences.

What is it for?

• Trigger automations at any point in the conversation
• Automatically respond to specific keywords
• Create interactive menus during service
• Implement commands that clients can use at any time
• Segment conversations based on client intentions

How does it work?

Previously: Flows were only triggered on the client's first message (start of conversation)

Now: You can configure flows that monitor all client messages and are triggered when specific conditions are met!

How to configure?

1. Access Flows from the menu
2. Create or edit a flow
3. In Flow Settings, define:
   • When to trigger: "On any message" (new option!)
   • Conditions: Configure triggering rules
4. Save the flow

New Feature: Verification Conditions on Last Message

Within flows, you can now add condition nodes that check the last message sent by the client!

What is it for?

• Identify keywords in the client's message
• Direct the flow based on message content
• Create dynamic menus that respond to client input
• Implement response validations
• Classify intentions automatically

How to use?

1. In the flow editor, add a "Condition" node
2. Select type: "Check last client message"
3. Configure rules:
   • Contains: Checks if the message contains a word/phrase
   • Equals: Checks if the message is exactly equal
   • Starts with: Checks if the message starts with something
   • Ends with: Checks if the message ends with something
   • Regular expression: For advanced validations
4. Define multiple keywords (e.g., "yes", "confirm", "ok")
5. Configure actions for each result (true/false)
6. Connect to the next flow nodes

Usage Examples

Example 1: Options Menu

Client sends: "I need support"
→ Flow is triggered
→ System responds: "Type 1 for sales, 2 for technical support"
→ Condition checks if response contains "1" or "2"
→ Directs to the correct department

Example 2: Confirmation Validation

System asks: "Confirm appointment for tomorrow at 2pm?"
→ Condition checks if message contains: "yes", "confirm", "ok"
→ If YES: Confirms appointment
→ If NO: Requests new date

Example 3: Service Keywords

Client in service sends: "cancel order"
→ Specific flow is automatically triggered
→ System starts cancellation process
→ Transfers to cancellations team

Example 4: Quick Commands

Client sends: "/status"
→ Flow detects command
→ Returns order status automatically

Features

• ✅ Multiple triggers: Configure multiple keywords per condition
• ✅ Case insensitive: Doesn't differentiate uppercase/lowercase
• ✅ Regex support: Advanced validations with regular expressions
• ✅ Prioritization: Define execution order of flows
• ✅ Real-time testing: Test your conditions in the flow editor
• ✅ Detailed logs: Track which flows were triggered and why

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🎯 Benefits

Official WhatsApp Templates

• ✅ Greater reach: Send messages to contacts who haven't started a conversation
• ✅ Compliance: Stay within WhatsApp Business policies
• ✅ Professionalism: Use pre-approved and standardized messages
• ✅ Delivery rate: Leverage the high delivery rate of the official API
• ✅ Personalization: Use variables for personalized messages

Dynamic Flows

• ✅ Total flexibility: Trigger automations at any time
• ✅ Conversational intelligence: Contextual responses throughout the conversation
• ✅ Load reduction: Automate responses to frequent questions
• ✅ User experience: Faster and more efficient service
• ✅ Scalability: Serve more clients with fewer human resources
• ✅ Personalization: Create unique journeys based on client behavior

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🚀 Next Steps

Explore these new features and transform your service!

• Configure your official templates and start sending professional campaigns
• Create intelligent flows that respond to conversation context
• Automate repetitive processes with keyword conditions