March 2026
Updates for March 2026.
Versions
| Version | Date | Highlights |
|---|---|---|
| 2026.3.9 | 03/31 | Internal Direct Chat and improved Internal Groups – Agent-to-agent DM via floating widget; auto-pin persisted in database; configurable delete permission; notifications with sender name |
| 2026.3.8 | 03/30 | Mark read on WhatsApp when resolving (WAHA) and pause flow on resolve – Settings option; read receipt on close; automatic flow pause same as pause-flow |
| 2026.3.7 | 03/25 | Forward messages and typed initial message – Forward from chat to a new service; API accepts text or media by URL; auto-attendance when creating with initial message; toast to open the new conversation |
| 2026.3.6 | 03/24 | Knowledge Base for AI Agent – Register internal documents the AI automatically consults during service interactions, reducing tokens and improving accuracy |
| 2026.3.5 | 03/24 | Block Media in Groups – Configure to not store photos, videos, audio and documents in WhatsApp groups and save space |
| 2026.3.4 | 03/23 | Volume Reports – Track messages by agent and by team, with chart, period filters and printing |
| 2026.3.3 | 03/20 | Team Selection – Choose the team when starting individual conversations, campaigns or via API |
| 2026.3.2 | 03/16 | WhatsApp Groups (WAHA) – Add participant as customer, delete messages, group picture, participants list |
| 2026.3.1 | 03/12 | Billing Module – Contracts, splits, payees, templates, Asaas gateway and manual payment recording |
Monthly Summary
✨ New Features (9)
- Internal Direct Chat and improved Internal Groups – 1:1 DM between agents accessible from the + button in the Chats page header; floating widget with auto-pin for all members, database persistence and fixed order; configurable permission for members to delete groups; direct chat deletion by either participant; notifications with sender name and no self-notification
- Mark read on WhatsApp when resolving and pause flow on resolve – Optional Attendance setting for WAHA read receipts when finishing or marking resolved; automatic flow session pause equivalent to
POST /pause-flow - Forward messages and typed initial message – Forward messages from chat to a new contact/channel;
POST /chat/createacceptsinitialMessageas a string or object (text, image, video, audio, document with HTTPS URL); when creating with an initial message, the system may auto-attend or add you as collaborator; on forward, a toast with Go to conversation instead of an immediate redirect - Knowledge Base for AI Agent – Dedicated space to register internal documents (policies, hours, FAQs, etc.) the AI automatically consults during service interactions via hybrid RAG (vector embeddings + keyword search). Each document becomes an automatic tool with no additional configuration
- Block Media in Groups – Option to not store photos, videos, audio and documents in WhatsApp groups, saving plan space and reducing risk of extra costs
- Message Volume Reports – New module with view by agent and by team: bar/line chart, flexible period filters (day/week/month/year/specific), clickable summary cards, and printing with automatic header. Access restricted to owners, admins, and managers
- Team Selection When Starting a Conversation – Choose the responsible team at the moment the service is created, whether individually, in campaigns or via API. The system follows an automatic fallback order when no team is selected
- WhatsApp Groups (WAHA) – Full experience in external groups: add as customer (message menu and participants list), delete messages (including from others), group picture, and participants modal
- Billing Module – Complete financial system with contracts, automatic revenue splits, templates, payees, payout report and Asaas integration
📝 Total
9 releases with 9 features this month!