v2026.9.15
Release date: September 28, 2026
New Features
A decision before the AI Agent
Before the conversation model runs, the agent can use JEV to decide whether it should act. The decision does not write a reply. It only picks one option.
It applies to automatic attendance. Starting a flow by hand skips this decision.
What it is for
- Skip a reply when the person is not the customer, for example a relative
- Pause automatic attendance on this chat when it is already clear the agent should stop
- Wait for the next message when the answer is still uncertain
- Go straight to the agent when the customer is already on a known tag or stage
- Call another AI Agent in the same flow, from a condition or from a decision option
How to use it
- Open the AI Agent and go to Decision
- Turn on Evaluate before running the agent
- Optionally add conditions by tag or stage: block, call another agent, or skip the decision
- Write the instruction and add options: run the agent, call another AI Agent, do not reply, or do not reply and pause
- On each option, filter who enters the decision by tag or stage and, if you want, update the customer
When the agent does not continue, the chat gets a system message with the reason. Tag and stage changes still appear in the customer history.
Full guide: Decision before the agent
Benefits
- The conversation model only runs when the decision allows it
- Automatic attendance can stop without blocking a manual start
- The reason for not replying stays visible in the chat