v2026.4.6

Release date: April 20, 2026

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✨ New Features

Multiselect Custom Field (Multiple-Choice List)

A new custom field type that allows selecting multiple options from a predefined list — ideal for categorizing customers with more than one attribute at a time.

What is it for?

• Tag customers with multiple interests or products: mark all products a customer uses without creating a separate field for each one.
• Structured tags: unlike the general tag system, multiselect fields are tied to a formal definition (name, description, fixed options).
• Combined filters: filter customers who have any of the selected options directly from the customers screen.

How to use?

Create the field:

1. Go to Settings → Custom Fields.
2. Click New field and select the type "Multiple-Choice List".
3. Define the available options (one per line).
4. Save the field.

Fill in the field on a customer profile:

1. Open the customer profile and find the field in the Custom Fields section.
2. Click the field — a searchable dropdown will appear.
3. Select one or more options; they will appear as colored tags.
4. To remove an option, click the × on the corresponding tag.

Filter customers by field:

1. On the Customers screen, click Filters.
2. Select the multiselect field and choose the desired values.
3. Results will show customers who have at least one of the chosen options.

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Searchable Dropdown for Custom Fields

Custom fields of type Single-Choice List (select) and Multiple-Choice List (multiselect) now use a dropdown with integrated search throughout the platform.

What is it for?

• Long lists: instead of scrolling through dozens of options, just type to filter instantly.
• Multiselect with tags: selected options appear as removable tags directly inside the field, making multiple selection clearer and more efficient.

Where does it appear?

• Customers screen: Custom Fields section in the customer profile.
• Flow editor: configuration of the "Update Customer" node when selecting a list-type field.

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Multiselect Support in the "Update Customer" Flow Node

The "Update Customer" flow node now recognizes multiselect fields and displays the same searchable multi-select dropdown directly in the visual flow editor.

How to use?

1. In the flow editor, add or edit an "Update Customer" node.
2. Select "Custom field" as the field to update.
3. Choose a field of type "Multiple-Choice List".
4. Select the desired options — they will be saved in the normalized table when the flow executes.

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Multiselect Support in the AI Agent Tool

The AI Agent can now read and update multiselect custom fields through its tools.

What is it for?

• Allows the AI model to collect multiple preferences during a conversation and automatically record them in the customer profile.
• The model receives the field's valid options as constraints (enum), ensuring only permitted values are submitted.

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🎯 Benefits

• ✅ Categorize customers with multiple attributes in a single structured field
• ✅ Integrated search in dropdowns — no scrolling through long lists
• ✅ Visual tags for multiselect: clear view of what is selected
• ✅ Customer filters work with multiselect fields
• ✅ Flows and AI Agent can automatically update multiselect fields
• ✅ Normalized storage — high performance even with hundreds of thousands of customers