v2026.3.8
Release date: March 30, 2026
✨ New Features
Mark WhatsApp conversation as read on resolve (WAHA)
New option under Organization settings → Attendance: Mark as read on WhatsApp when resolving.
What is it for?
- Sends a read receipt on WhatsApp (WAHA) when the conversation is finished (resolve via modal or equivalent flow) or marked as resolved, consistent with the behavior already used before sending messages.
- The option defaults to off; once enabled, you must save settings so the organization starts sending read receipts in those cases.
How to use?
- Open Settings (admin or owner permission)
- Under Attendance, turn on Mark as read on WhatsApp when resolving
- Click Save
Pause flow when resolving or marking as resolved
When resolving a chat (POST /chat/:chatId/resolve) or marking as resolved (PUT /chat/:chatId/mark-resolved), the system now automatically pauses any active flow session for that chat — same effect as Pause flow (POST /chat/:chatId/pause-flow): session set inactive and reference cleared from the chat.
Benefits
- Prevents flows from staying active after the service is closed
- Consistent with manual flow pause
🎯 Benefits
- ✅ WhatsApp read control – Optional per organization, WAHA-compatible channels only
- ✅ Flow aligned with closure – Automatic pause on resolve without an extra agent step