v2026.4.2
Release date: April 3, 2026
🐛 Bug Fixes
“Channel disconnected” during bulk-send processing (while the channel is connected)
Some bulk campaign queue sends failed with a disconnected-channel error even when the channel was connected in settings.
What happened?
The fact that the channel was connected did not always reach the send step in full. Without that information, the system assumed the channel was disconnected and stopped the send incorrectly.
What we changed
- When sending, the system re-checks the channel status if that information was incomplete on the first read.
- The query that feeds the send queue was updated to include the channel’s connection status, consistent with what is saved in settings.
✨ New Features
Campaign queue shortcuts for bulk sends
On the campaign details screen, the queue actions column was improved for clearer, faster navigation.
What’s new?
- Distinct icons by destination:
- Specific conversation (open chat or message) — single-conversation icon.
- Customer conversation list — icon suggesting multiple conversations / threads.
- Cmd (macOS) or Ctrl (Windows/Linux) + click opens the destination in a new tab while keeping the campaign page open.
- Realtime updates: when a send completes, shortcuts show the right chat and message without reloading the page.
Where each shortcut goes
- With a chat (and optional message): opens the corresponding chat.
- Without a chat but with a customer: opens the customer’s conversations / service page.
🎯 Benefits
- ✅ Bulk sends no longer fail with “channel disconnected” when the channel is actually connected
- ✅ Agents can see at a glance whether they are opening a chat or the customer’s conversation list
- ✅ Fewer clicks and less refreshing while monitoring the campaign queue