v2026.8.17
Release date: August 26, 2026
New Features
Unread messages in custom quick filters
When configuring a custom quick filter, you can check Unread only as a criterion — and combine it with assignee, team, channel, status, and the other queue cuts.
Previously, unread existed only as a general button on the list. Now each team shortcut can store that condition.
Full guide: Chat — Conversation filters
What is it for?
- Open only unread conversations for your team, channel, or funnel
- Create a shortcut per user or team, without turning on the general filter every shift
- Keep the header Unread button for a quick cut of the current list
How to use?
- In Chats, open Configure quick filters
- Duplicate a filter (or edit a custom one) and open Settings
- Check Unread only and combine it with the other criteria
- Save — when you click the shortcut, the list, chip, and count follow
What stays the same
The header Unread button is still available to refine the current list. Archived remains a separate toggle. Switching to a system tab turns unread off.
Benefits
- Team shortcuts with the exact combination for each context
- Fewer clicks to find what still needs a reply
- The same criterion in the panel, the shortcut, and the report