v2026.8.5
Release date: August 13, 2026
New Features
Online / Away status for agents
Agents can mark themselves as Away (e.g. lunch break) from the sidebar, next to their avatar. While away:
- they leave the rotation for new chats in their teams
- pending reservations assigned to them are released for redistribution
- optionally, customers in chats assigned to them receive an automatic message when they write
The away message is customizable, and sending it is optional (checkbox). There is a 30-minute cooldown per conversation so the same notice is not repeated.
Full guide: Online / Away status
What is it for?
- Tell the customer clearly when the agent steps away briefly
- Stop receiving new chats in the rotation during the break
- Resume normally by going Online again
How to use?
- In the sidebar, next to your avatar, click Online (or Away)
- In the modal, optionally enable send automatic message and edit the text
- Confirm Go away
- To return, open the status again and choose Go online
- Use Refresh in the modal to sync status from the server
Benefits
- Clear communication with customers during short breaks
- Team rotation respects who is away
- Simple control without leaving the chat screen