v2026.5.4
Release date: May 22, 2026
✨ New Features
Bulk Actions in the Chat List
You can now perform actions on multiple chats at once — mark as read or mark as resolved — directly from the chat list, using the existing advanced filters.
What is it for?
- Clear queues quickly after bulk campaigns or volume spikes
- Mark all filtered chats as read (by tag, channel, agent, status, etc.) in one click
- Bulk-resolve pending conversations without opening each chat individually
- Reduce repetitive manual work for teams handling high conversation volume
How to use?
- Open Chats and apply the desired filters (status, tag, channel, agent, team, unread only, etc.)
- Click the bulk selection icon (☑) at the top of the chat list
- Select chats individually with checkboxes or use Select all filtered to include every matching page
- In the bottom bar, choose:
- Mark as read — clears unread messages on eligible chats
- Mark as resolved — closes only chats with pending status; in progress chats are skipped
- Confirm the action when prompted (more than 10 chats)
💡 The operation runs as a single batch on the server, staying fast even with hundreds of conversations. Already-read chats or chats not in
pendingare counted as skipped in the summary.
🎯 Benefits
- ✅ Bulk management aligned with the chat list's advanced filters
- ✅ Fewer clicks for teams running campaigns or large queues
- ✅ Mark as resolved follows the same individual rule: pending only
- ✅ Optimized processing in a single database operation
- ✅ Clear feedback with processed and skipped totals after each action