v2026.8.16
Release date: August 26, 2026
New Features
Bulk team adjustment
In bulk actions on the chat list, you can select several conversations and change only the responsible team at once.
This is a queue-organization adjustment — not the official transfer. The conversation does not get a notification, system message, or auto-assign. The agent and status (open, in progress, closed) stay as they are.
Full guide: Chat — Interface
What is it for?
- Move a batch of conversations to another team without opening them one by one
- Fix the wrong team on several chats at once
- Keep the attendance as it is (who is assigned and whether it is open or closed)
How to use?
- In Chats, turn on Bulk actions
- Select conversations (or Select all filtered)
- In the list footer, open Actions → Change team
- Choose the destination team and confirm the warning
- Chats already on that team are skipped
What does not change
No push, no system message, the agent stays assigned, and a closed chat stays closed. For a real transfer (queue, notification, and team flow), use Transfer team on each conversation.
Benefits
- Redistribute the queue across teams in a few clicks
- Adjust without running the full transfer flow
- Compact action bar in the list footer, without covering the messages