v2026.6.7
Release date: June 24, 2026
✨ New Features
Setting to pause AI on external replies
New per-channel option lets you choose whether the flow/AI should be paused automatically when an agent replies outside Interflow (via the channel's native app).
What is it for?
- Give teams control over when automation should be interrupted
- Keep AI active even with manual external replies when desired
- Avoid unwanted pauses in operations that combine automation and phone-based support
How to use?
- Open Channels and edit the desired channel (WhatsApp WAHA, WhatsApp Official, Instagram, or Facebook)
- In Settings, find Pause AI when replying outside Interflow
- Enabled (default): external replies pause the active flow/AI — previous behavior
- Disabled: automation continues even when the agent replies via the channel app
Supported channels
| Channel | Where to configure |
|---|---|
| WhatsApp WAHA | Channel settings |
| WhatsApp Official | Official channel settings (phone echoes via auxiliary channel) |
| Channel settings | |
| Facebook Messenger | Channel settings |
🔄 Changes
Default behavior preserved
Existing channels without the setting keep automatic pause enabled (true by default), ensuring backward compatibility.
Messages sent from the Interflow platform never trigger this pause — only replies detected as external.
🎯 Benefits
- ✅ More flexibility for teams that prefer to keep AI active
- ✅ Independent configuration per channel
- ✅ Previous behavior preserved as default
- ✅ Distinct from the organization setting "Pause AI when attending" (inside Interflow)