v2026.8.2
Release date: August 11, 2026
New Features
Teams when inviting a user
When inviting a new user, you can select service teams in the same invite step. Default teams are suggested (pre-selected), and membership is applied as soon as the invite is sent.
What is it for?
- Avoid opening another menu just to add the user to the right teams
- Reduce misconfiguration when onboarding agents
- Make signup faster for admins who are less familiar with the platform
How to use?
- Open Organization → Users (or Members)
- Click Send Invitation / Invite
- Fill in name, email, and role
- Under Teams, select the desired teams (suggested ones are already checked)
- Send the invite — the user is added to the chosen teams as a member
To make someone a team leader, keep using Organization → Teams after the invite.
Benefits
- Fewer clicks and less switching between menus
- Lower chance of inviting someone and forgetting to add them to teams
- More intuitive user onboarding flow