v2026.7.20
Release date: July 30, 2026
New Features
Quick filters with multiple channels
In quick filters and the chat filters panel, you can now select more than one channel at once — for example, two or more WhatsApp numbers — and see conversations from those channels together in the same list.
Previously, each filter accepted only one channel (or none, to list all). With multi-select, teams build tailored views without constantly switching filters.
What is it for?
- Group conversations from specific numbers into a single custom filter
- Split operations by channel sets (e.g. store A + store B) without mixing the rest
- Give supervisors and teams that run multiple WhatsApp numbers more flexibility
How to use?
- In the conversations menu, open quick filters configuration (admin/owner)
- Edit the criteria for the desired filter (or duplicate an existing one)
- In the Channels section, select one or more available channels
- Save and apply the filter — conversations from the chosen channels appear together
- With no channels selected, behavior stays the same as before: all connected channels
The same multi-channel selection is also available in the side filters panel and in saved attendance filters.
Full guide: Chat interface — Filters
Benefits
- Less filter switching to follow several WhatsApp numbers
- Custom views aligned with how the team operates
- Compatible with existing quick filters (one channel or “all”)