v2026.9.3
Release date: September 10, 2026
New Features
24-hour window in flows
The Condition node can now identify whether a WhatsApp Official conversation is inside or outside the 24-hour customer service window, based on the customer's latest message.
What is it for?
- Send direct messages only while the window is open
- Route conversations outside the window to an approved template
- Combine this check with channel, team, tags, and other flow conditions
Send WhatsApp templates
The Flow Builder now includes a WhatsApp Template node. You can map an approved template to each WhatsApp Official channel and fill its parameters with fixed values or flow variables.
How to use?
- Add a Condition node and choose WhatsApp 24-hour window
- Use the open-window branch for direct messages
- Add WhatsApp Template to the closed-window branch
- Select an approved template for each official channel and map its variables
Full guide: WhatsApp templates in flows
Benefits
- Automations aligned with WhatsApp Official customer service rules
- Fewer failed sends outside the permitted window
- One flow can use different templates depending on the channel that runs it
- Personalize templates with customer data and variables collected by the flow