v2026.8.25
Release date: September 8, 2026
New Features
More counters on quick filters, per user or team
Conversation shortcuts are no longer stuck at 4 numbers for everyone. You can now turn the counter on for up to 12 quick filters — and combine that with visibility by team, role, or person.
Each area sees only the shortcuts (and the numbers) that match the job. Sales follows theirs; support, theirs. The list stays clearer, and the system updates only what that person actually sees.
Full guide: Chat — Conversation filters
Blog article: How to track the queue with numbers per team
What is it for?
- Watch more queues at once (unread, unassigned, my team, a channel, a funnel)
- Build a set of numbers per team or person, without one company-wide pattern
- Keep the screen tidy: people who don’t need that shortcut don’t see the counter either
How to use?
- In Chats, open Configure quick filters
- Create or duplicate shortcuts (criteria, name, icon, and color)
- On each shortcut, set who can see it: everyone, teams, roles, or users
- Click the counter icon on the filters that should show a number (up to 12 for the organization)
- Save — each person sees only the shortcuts released to them, with the numbers beside them
Who configures it
Admin and owner build the shortcuts and turn counters on. Agents only see in the bar what was released to their role, team, or user.
Benefits
- A queue adapted to each area, without forcing the same 4 numbers on everyone
- More metrics in view, without cluttering the screen of people who don’t use that cut
- More effective management: everyone follows what matters for their job