v2026.10.12
Release date: October 7, 2026
New Features
Dictate (turn into text)
In the chat message field, next to send, the voice-wave button turns speech into text as you talk. The audio recorder stays in place: dictation writes in the field and does not send an audio file.
The same action is in the copilot, next to send, with a microphone icon.
The organization needs an active ElevenLabs integration and AI credits. Usage is billed as transcription at US$ 0.39 per hour of audio. Without balance, dictation does not start.
How to use it
- In chat, click the wave button next to send. In the copilot, click the microphone.
- Speak. The text appears in the field.
- Click stop to finish.
- Review the text and send it as a normal message.
Guide: Chat — Dictate · Copilot
Benefits
- The message is ready without typing
- Recorded audio for the customer stays separate from dictation
- Speech from before the connection is kept
- The cost shows in AI credits, like other transcriptions