v2026.10.6
Release date: October 1, 2026
New Features
Filter by last conversation status
On the customer list, the filter uses the same status as the Last conversation column. The list shows only people who match the selection.
What is it for?
- See who is waiting for a reply or already being served
- Separate finished conversations or those waiting to close
- Find customers with no conversation
How to use it?
- In Customers, open filters
- Under Last conversation, choose Filter by status
- Select one or more: Waiting, In progress, Finished, Waiting to close, or No data or no conversation
- Apply. List export uses the same filter
Benefits
- The team prioritizes the queue without scanning the whole list
- Customers who never had a conversation show up in their own filter