v2026.10.8
Release date: October 6, 2026
New Features
Company away messages
The organization now has its own Away messages screen in settings, below Teams and before Inbox preferences.
What it is for
- Set the default individual away text, used when an agent goes offline and has not saved their own message
- Create several company rules, each with its own text, channels, status, flow, and hours
- Reply on waiting or in-progress chats, including chats with no agent, when the individual away message does not apply
How to use
- Open Settings and go to Away messages
- On the individual card, edit the default text and save
- Under company rules, add or edit a rule in the modal
- Pick the channels you created (search and multi-select), the status, and whether a flow is running
- Pick the time zone and build hours day by day: each weekday is added once, with that day's ranges
- Save. List order is priority: the first matching rule is sent
If the chat's agent is offline with customer notice on, their message takes priority over the company rule. The same chat does not get another automatic away message for 30 minutes.
Full guide: Away messages
Default sale price on the channel
Each channel can have a default sale price. A new customer created from that channel starts with the value in Sale price. Manual registration, with no channel, does not use this default. After creation, the price can still be edited.
What it is for
- Skip typing the same price for every customer who arrives through the channel
- Keep the operation's default without changing customers who already exist
How to use
- Open the channel under Channels
- In Settings, fill in Default sale price and save
- Leave the field empty to apply no price
Improvements
Automatic customer deletion
When usage hits the plan limit, deletion no longer looks only at the registration date. The queue takes old registrations that also have no recent conversation. Anyone who chatted recently stays, even with an old registration.
Benefits
- The customer gets a reply outside business hours or when the team is away
- The agent's text and the company text can differ
- Each channel and each weekday can have its own rule
- Customers in recent contact are not removed only because their registration is old
- Each channel can set the sale price of customers created from it