Bulk Messages
Run campaigns for customer segments: direct message, WAHA flow, or silent flow on the last chat.
Access
Sidebar → Bulk messages. Requires bulkMessages.
Send modes
| Mode | Behavior | Notes |
|---|---|---|
message | Send text/template | Official templates must be APPROVED |
flow | Start a general flow via WAHA | Delay ≥ 20s recommended |
silent_flow | Run bulk_silent on the customer's last chat with no outbound message | Delay ≥ 5s; media/text/input nodes blocked |
Create a campaign
- Open Bulk messages → New
- Choose send mode and audience filters (channel, tags, CRM stages, status…)
- Configure message/template/flow and interval
- Start — you can pause or cancel later
Silent flows
bulk_silent does not talk to the contact. Use it for CRM updates, tasks, webhooks, etc.