Update Customer Address

Allows the AI to save or update the customer address in the record when they provide the details in the conversation (street, number, city, state, ZIP code, etc.) or send a GPS location.

When to use:

• Customer provides a delivery or billing address
• Customer sends a location pin on WhatsApp
• Update of an existing default address
• Address collection in order or visit flows

What the AI can save:

• Street and number (or full address line)
• Complement, city, state, and ZIP code
• Country and optional address label
• Latitude and longitude (GPS)
• Delivery/access instructions (e.g. intercom, gate)
• Address marked as default (updates the existing one or creates a new one)

GPS location:

• Accepts separate coordinates (latitude / longitude) or the location-message format (e.g. -3.03, -59.98)
• If only GPS arrives, the system tries to complete street, city, and related fields via reverse geocoding (Google Maps with a configured key, or Nominatim)

Usage example:

👤 Customer: My address is 120 Flower St, apt 3, São Paulo - SP, ZIP 01310-100
🤖 AI: Done! I've saved that address to your record. Anything else you need?

👤 Customer: [sends map location]
🤖 AI: Got your location — I've updated the address on your record.

💡 Automatic context

Saved addresses are also included in the agent’s first Customer info context message, so the AI does not need to ask again.

⚠️ Unique

This action can be added only once per agent.