Transfer to Team
Forwards the service to a human team.
Configuration options:
| Option | Description |
|---|---|
| Allowed teams | Select which teams the AI can transfer to |
| Pause agent | Pauses the AI after transfer |
| Skip related flow | Doesn't execute flows linked to the team |
| Generate summary | Creates automatic conversation summary |
Automatic Summary:
When enabled, the summary includes:
- Reason for contact
- Main customer questions
- Steps already taken by AI
- Data collected during conversation
Usage example:
text
👤 Customer: I need to speak to a human about a technical issue
🤖 AI: Got it! I'll transfer you to our technical support team.
One moment, please...
[System: Chat transferred to "Technical Support" with summary]