System voices
Generate audio from text in the conversation, using the organization’s saved voices.
Changelog: v2026.8.24
What it is for
- Send audio in the brand voice without recording on the microphone
- Keep tone, speed, and provider consistent across attendants
- Store the script on the same message, as a transcription
Where to find it
| Area | Path |
|---|---|
| Save voices | Sidebar → Voices |
| Use in chat | Message field → Record from text |
The chat button only appears if there is at least one active voice and the channel accepts audio.
Prerequisite
Add a TTS integration in Settings:
| Provider | Use |
|---|---|
| OpenAI | OpenAI speech voices and models |
| ElevenLabs | Voices from the ElevenLabs account |
| Minimax | Voices and language from the Minimax account |
These are the same providers as the flow audio nodes.
Create a voice
Admin and owner create, edit, and delete. Other members only use active voices.
- Open Voices → New voice
- Give it a name (e.g. Female attendant)
- Choose the integration — the provider comes from it
- Adjust voice, model, speed, and the other provider fields
- Leave it Active and save
An inactive voice disappears from the chat button, but stays in the list so you can turn it back on later.
Use it in a conversation
- Type the text in the message field
- Click Record from text
- One active voice: generates immediately
- Two or more: pick the voice in the menu
- The audio appears as a preview; the script collapses
- Edit opens the text again; Regenerate creates another file with the same voice
- Send
Removing the preview deletes the generated file. Regenerating also replaces the previous file.
What the customer receives
In Interflow the message is one: audio + text as transcription.
On WhatsApp (and voice channels without an audio caption), the customer only hears the audio. The script is not sent as a separate text message.
Limitations
- With no active voice, the button does not appear
- With no text in the field, it does not generate
- Channels that do not send audio do not show the button
- Only admin and owner change the voice catalog