Run on a message
Run an AI Agent from one message in the chat, without starting a flow.
Changelog: v2026.8.23
What it is for
- Classify or extract data from a single audio, email, or text
- Update the profile, tags, or funnel with the agent's tools
- Reply in the chat only if the agent is set to send messages
Where to open it: message menu (three-dot icon) → Run AI agent.
How it differs from a flow
| In a flow | In this action |
|---|---|
| The agent reads the last N messages of the chat | Reads only the selected message |
| Creates or continues a flow session | Does not create a session and does not change a flow already active |
| Moves on to the next node | Stops when the agent finishes |
Date, channel, customer data, skills, knowledge base, and ready-made tools stay the same as on the prompt.
How to use
- Open the conversation
- In the customer or agent message menu, click Run AI agent
- Search for the agent (list is alphabetical)
- Select and confirm
The action does not appear on a private note, a system event, or a scheduled chat.
Sending messages
The prompt decides whether anything goes to the customer:
- Send messages from the agent on — the reply is posted in the chat
- Off — the agent only acts on the customer and the conversation (CRM, tags, transfer, create chat, and so on)
Permission
Same rule as starting a flow: admin and owner always can. If the organization blocks flows while attending, other users also cannot run the agent in that case.
Limits
- It does not walk flow nodes (
go to node). The Start flow action, if present on the prompt, can still start a real flow - Transfer to team or “unable to answer” does not pause a flow already active on the chat