Change Customer Name

Allows the AI to update the customer's name in the record during conversation.

When to use:

• Customer provides a different name than registered
• First interaction where the name is collected
• Correction of misspelled names

Usage example:

👤 Customer: My name is John Smith, not John Santos
🤖 AI: Done, John! I've updated your record. How can I help you?

⚠️ Unique

This action can only be added once per agent.