Multichannel Support
Centralize WhatsApp, Instagram, Facebook Messenger, and Email in a single inbox, with unified history and real-time connection status.
What it's for
- Businesses that support customers across multiple channels without losing context
- High-volume operations that need the official WhatsApp Business API
- Small and medium businesses connecting WhatsApp via QR Code (WAHA)
- Teams that need to restrict who can start conversations on sensitive channels
What you can do
- Connect WhatsApp Business API (official) with Meta-approved templates, 24-hour window, and payment support
- Connect WhatsApp WAHA via QR Code, with group support, history sync, and use as an auxiliary channel alongside Official
- Integrate Instagram Direct, Facebook Messenger, and Email (IMAP/SMTP) with threading and attachments
- Monitor each channel's status: Connected, Reconnecting, or Disconnected
- Use WhatsApp templates for conversations outside the 24-hour window
- Transcribe audio automatically via OpenAI Whisper — useful for AI and readable history
- Control start-chat visibility by profile or user (VIP, billing, sales channels)
- Receive real-time delivery and read receipts on messages
How it connects
- Chat & Support — all channel conversations arrive in the unified inbox
- Automation & AI — flows and agents respond automatically by channel
- CRM & Customers — customers are created automatically when a conversation starts
- Reports — comparative metrics by source channel