Chat & Support

The Interflow inbox brings together the tools agents use every day: conversations, filters, bulk actions, productivity features, and internal communication between agents.

What it's for

• Agents who need to respond to customers quickly with full context
• Supervisors managing queues across multiple teams and channels
• Marketing and sales teams running segmented campaigns
• Managers standardizing closure reasons and support quality

What you can do

• Work in the chat interface with three areas: conversation list, messages, and customer panel
• Filter by Mine, Unassigned, On hold, and Closed, plus custom filters (team, tag, channel, color)
• Take over, transfer, archive, close, and put conversations on hold; pause or resume active flows
• Run bulk actions: mark as read or resolved in batch
• Send bulk messages with a message, WAHA flow, or silent flow
• Organize conversations with tags and classify closures with closure types (trigger attendance_closure flow)
• Speed up replies with message shortcuts (/) and the text enhancer (Ctrl+J)
• Add internal notes invisible to the customer
• Create tasks from the conversation — with the full thread, selected messages, or Generate with AI
• Use internal chat between agents (DM, groups, floating widget, audio)
• Start conversations quickly with the Quick WhatsApp Button

How it connects

• Multichannel Support — source of all inbox conversations
• CRM & Customers — side panel with customer profile, tags, fields, and funnel
• Automation & AI — active flows, AI agents, and closure automations
• Tasks — follow-ups and pending items created directly from support

Guides

• Chat interface
• Bulk messages
• Tags
• Closure types
• Message shortcuts
• Text enhancer